CONSUMER AND SHOPPER BRAND EXPERIENCE
- Mystery Shopping Programs
- Customer Satisfaction Surveys
- Brand Loyalty
- Pricing research
- Brand Image
- Sales Evaluation
- Market Segmentation
- In-store executions
- Retail communications
- Merchendising programs
CUSTOMER OPERATIONS
- Implementation, management and development of Customer Contact Centers
- Strategic assessment of performance for multi-channel and conventional contact centers
- External vendor technology assessment and selection
- Outsourcing operational divisions for conventional contact centers
PR & MARKETING COMMUNICATIONS
- Internal and external brand communication
- Corporate communication
- Product communication
- Online communication
- Event management and media relations
- Publishing
