Winners

Winners 2011

Best Call Center

Best Large Call Center – Teleperformance Romania

Best Partnership - Competence Call Center & mobile.ro

Best Call Center Manager – Ramona Badea, Raiffeisen Bank Romania

Best Call Center Supervisor – Aura Popa, Vodafone Romania

Best Call Center Agent -  Roxana Toma, Raiffeisen Bank Romania

Best Telesales Agent – Roberto Anton, Raiffeisen Bank Romania

Best Retention Agent – Anca Munteanu, Raiffeisen Bank Romania

Best Call Center Trainer – Marta Dana, Oracle Romania

Best Use of Technology – Adrian Vaduva, Vodafone Romania

Best Support Center Manager- Florina Dobre, Vodafone Romania

Best Support Center Team Manager – Stefania Simion, Oracle Romania

Best Support Center Specialist – Marius Marai, Oracle Romania

Special Award for Data Security – Competence Call Center


Winners 2010

Best Call Center

Best Large Call Center – Orange Romania

Best Call Center Manager – Ramona Morosan, Raiffeisen Bank Romania

Best Call Center Supervisor – Iulia Maftei, Vodafone

Best Call Center Agent –  Florentina Lungu, Raiffeisen Bank Romania

Best Telesales Agent – Catrinel Motoc, Raiffeisen Bank Romania

Best Call Center Trainer- Carmen Serbanoiu Iliescu, Oracle Romania

Best Use of Technology – Competence Call Center Romania & Vodafone Romania

Best Support Center Manager- Andrei Cornea, Vodafone Romania

Best Support Center Team Manager – Diana Nicoleta Dinca,Oracle Romania

Best Support Center Specialist – Andra Claudia Harabagiu, Oracle Romania


Winners 2009

Best Medium Call Center – Competence Call Center

Best Large Call Center – Raiffeisen Bank

Best Call Center Manager – Carola Stanciu, Vodafone Romania

Best Call Center Supervisor - Cristina Georgescu, Competence Call Center

Best Call Center Agent – Mihaela Maciuca, Computer Generated Solutions

Best Call Center Trainer – Camelia Zavoianu, GE Money Romania

Best Support Center Manager – Ruxandra Rata, Oracle Romania

Best Support Center Team Manager – Dorin Popescu, Vodafone Romania

Best Support Center Specialist – Rodica Letitia Hetea, Oracle Romania

Special Award, for a special leadership attitude – Dana Tudor, Raiffeisen Bank

Best Use of Technology – UPC Romania